Guitar Center Consumer Complaints All Reviews

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Guitar Center Reviews

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  • Price Match guarantee not honored



    I was in the market for a power conditioner and found one at GuitarCenter.com for $189. Found the same exact one (not a return, B-stock, or refurb) for 106 but temporarily out of stock. Contacted GC regarding the price match guarantee on their website. They responded stating that they wouldn't match the price since it was out of stock at MF, even though this is NOT mentioned on their website. There is a sizable list of exceptions to the guarantee on the site but out of stock items are not mentioned. They then had the audacity to state that even if they were to match, they'd... More...
    (Advertising)
    guitarz6's Picture   guitarz6    1 Comments   Comments
  • A year later and having issues again!



    My last years issue was resovled by the manager of the Springfield Missouri Location. He was extremely cooperative. This time I called Le Mesa CA store talked to someone in guitars about a Martin DC-16RGTE used guitar listed at $600. I asked what it looked like, how it played and any structure issues and if the electronics worked. I figured it would have been rough at that price. The gentleman came back said oh, this is in great condition... Still has plastic on pickguard. It has just a couple little dings on it. I thought WoW I must buy it now. I went online and ordered and did next day... More...
    (Miscellaneous)
    jonkoch's Picture   jonkoch    1 Comments   Comments
  • Returned my Spark Microphone for a refund



    I had purchased the 24 month warranty on my Blue Spark microphone and One recording session It just failed to work so I sent the microphone back for my refund was given confirmation threw ups tracking the microphone had been delivered also was told I would receive a full refund on a guitar center card for the exact price and taxes of what I spent and have yet to receive the card in the mail. I called and went up to the store only to get the run around that the card had been sent. Have yet to receive It and at this point am very disappointed. I paid for the item in store and cash money. I... More...
    (Shopping, Chain Stores)
    JesusDivine's Picture   JesusDivine    0 Comments   Comments
  • Insulted And Treated With Disrespect



    I'll try to make a long story short. I had been looking around for my first electric guitar and went to several places, including Guitar Center. During one visit, I spent probably 20-25 minutes with a particular sales person, trying out several electric guitars but not finding one that felt comfortable or was within my budget. I went back home to do more research and found one that had a slimmer neck and thought that might be the one I was looking for. I went on GC's website and found it new for $325.00. That was a little more than I wanted to spend because I still had other... More...
    (Miscellaneous)
    scorpio1154's Picture   scorpio1154    0 Comments   Comments
  • Guitar Center



    Have dealt with them over many years. Not a single item in all that time, was I not able to readily buy at a lower price, asking any music equipment resource outlet. Some things are monopolized, but most things they sell (very limited equipment selection) You can get lower prices on from ANY independant dealer. They also NEVER have anything of substantial value, IN STOCK. Their standard replay is: No, but we can order that! No kidding? More...
    (Miscellaneous)
    roughdude's Picture   roughdude    1 Comments   Comments
  • GC Pro Coverage is costing me gigs due to OUTLANDISH turnaround time.



    First of all, this review is not about GC employees at my local Florence, Ky store, they are awesome, especially Ron in Pro Audio. He consistently bends over backwards to help me and has given me TONS of free GREAT advice. My issue is with Pro Coverage. I purchased two Mackie Thump TH15a powered speakers to dj weddings with. In barely a year (and keeping a CLOSE eye on the overload lights) one speaker failed, then the other. When I purchased the Pro Coverage plan, I was promised a 7 to 10 day turnaround. It was a no brainer, the fact that power surges were covered sealed the deal for me.... More...
    (Repair Services)
    quietizkept's Picture   quietizkept    0 Comments   Comments
  • Guitarcenter.com lost my order but still have my money



    On February 14, 2012 I placed an order for a Taylor 2012 110 Dreadnought. The website stated it would be available February 20. I thought, I can wait a week, because I got a great deal with the discounts for that week. So after receiving no information, I called on February 21 to check on my order. I told the rep, what was going on and he was checking on it for me, I told him I had been waiting for 40 years to get a Taylor (meaning a good quality guitar). The customer service rep. could not find the guitar which I had ordered but said they would be available in April. By the tone of my... More...
    (Miscellaneous)
    rcisme's Picture   rcisme    0 Comments   Comments
  • Bait & switch & not honoring coupon



    On Saturday, February 04, 2012 at the Louisville, KY Guitar Center (GC) I went to purchase the Mitchell MD 100S12 guitar that I found on their website. I have been looking at purchasing this guitar for some time now and what sent me over the edge so-to-speak is the advertisement on their website (February 03 & February 04) for 12% off of a single item $149 or more. I had to sign up for it and they emailed me the coupon. I received the coupon and I carefully read the fine print of the coupon (twice) to make sure this item would be eligible and I found nothing from the manufacturer or... More...
    (Miscellaneous)
    Atch's Picture   Atch    0 Comments   Comments
  • Unfinished repair/horrible service



    Awful experience! Never going back. Needed 1 saddle for my guitar. They would only sell me a set of 6 for $60. They told me a novice could probably install new saddles in an afternoon, but I was feeling lazy, so I had them do it. They charged $20 for that and said it'd take 2 days. I called in 2 days, had to leave a message, never got called back. I called the next morning, same routine. I called that afternoon, had to leave a message, finally got called back only to hear they hadn't started. They said it'd be done later that afternoon (if they weren't busy) or... More...
    (Repair Services)
    cosmo923's Picture   cosmo923    0 Comments   Comments
  • Never Again



    I will never ever shop at a Guitar Center ever again. The people at the one in Rancho Cucamonga, CA have no idea whatsoever about even tuning a guitar. I got an APX700II 12 string guitar that had to be ordered. It got back-ordered so I waited, which is fine. It came in today, after a month so I went to pick it up. The man talked for 15 minutes about how much he hates 12-strings and then took about a half hour to tune my guitar wrong. We had to BUY batteries at a grossly inflated price to even hear my guitar plugged in. After we liked the guitar, We tried the case that had been recommended... More...
    (Miscellaneous)
    Jenellelynn's Picture   Jenellelynn    1 Comments   Comments
  • rip off



    This review has been resolved or replied to by this company. I had gone to the guitar center at the harrisburg ,pa store i thought i knew what i was doing i was told this is the best pre amp to get well i took it home and it made all my amps buzz i had traded a mixer in on it which they gave me only 70 dollars for and i bought it new for 238 figure that out well the very next day i took it back and asked if i could get back my mixer well they said i could but had to pay retail price for it so they gave me 70 for it and to get it back i had to pay 119 even though i went there all the time and spent thousands of dollars there they just lost a customer... More...
    (Miscellaneous)
    lgarre02's Picture   lgarre02    1 Comments   Comments
  • Dont buy pro grear warranty



    Bought the "replacement warranty". My amp went belly up, took it to Guitar center in west little rock, and was informed that i had to send it to the manufacture. If thats the "replacement" then I could have sent the amp to the manufacture myself and save the money on the REPLACEMENT provision that guitar center prides themselves in selling. I thought buying the replacement insurance meant that they replace bad products, it does not. So replacement to guitar center does not mean what it does in the dictionary or what it means to other replacement warranties i have... More...
    (Advertising)
    taxpayer's Picture   taxpayer    3 Comments   Comments
  • Cusromer Appreciation-WRONG!



    So much for your Guitar Center's customer appreciation. It is time for me to buy from another music retailer. I have spent thousands of dollars at guitar center, and you will not give me an credit Limit increase. I have never been late, always paid my account off ahead of time. So much for Guitar Centers Customer Satisfaction and Appreciation. I have a 735 credit score. I am sure another Music Retailer is going to enjoy my purchases. I will be posting this online. Dan Diamond More...
    (Credit Cards, Finance, Banks)
    dansdiamond's Picture   dansdiamond    0 Comments   Comments
  • Bad attendant



    I bought a program and a Key board MIDI from the store in Kendall. Before I asked the attendant if the product that I bought was good for what I need. He looked at me like saying “Where you come from?” and replayed that he didn’t know how work every thing in the store, because he usually serve people that know what they by. He didn’t try to find an answer from any other attendant. I think that the guy thought that I am stupid because I said that I am a Composer that doesn’t know music at all.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    angelcomputer's Picture   angelcomputer    0 Comments   Comments
  • BOYCOT GUITAR CENTER



    This is my letter to guitarcenter and its pro coverage To Whom it may concern, I have been calling ever since mid August. And well for lack of a better word I have been dicked around ever since I first informed this so called " Pro Coverage" about my issue. Now as you and me both know this is a legal bound agreement between myself and this goddamn service that I paid for. Since this is to me a scam and the company just took my money.GREAT PROFESSIONALISM by the way. I would like both of these things MY MONEY REFUNDED and the "LEMON" PA Speaker that I purchased... More...
    (Repair Services)
    pasurfer04's Picture   pasurfer04    4 Comments   Comments
  • Pro Coverage



    I purchased the replacement Pro Coverage on an acoustic guitar and was told that the guitar would be replaced even if it was accidentally broken. After reviewing the coverage brochure it was clear that this was not the case. I also spoke with the customer service rep at the Pro Coverage office and she confirmed that his indeed was he case. I believe that this is a deceptive practice of representing the pro coverage warranty. I will be returning the warranty for a full refund. The guitar center store is in Tallahassee Florida. Thanks More...
    (Miscellaneous)
    akridget's Picture   akridget    0 Comments   Comments
  • Guitar center are u serious??



    I just returned from yet another trip to Guitar center in Phoenix with my blood boiling. Something is missing...CUSTOMER SERVICE!! The first time I was there to buy an amplifier. I sat & played on the one I wanted for 45 minutes without one salesman asking me if needed help. I finally left the store with my $700.00 still in pocket. I did complain to the manager but this guy is totaly worthless! That was about a year ago. I vowed to not go back there. Well today I wanted something that I knew they had so I thought I would try again. Same thing, as if I am invisible salesmen scurried... More...
    (Shopping, Chain Stores)
    tomm009's Picture   tomm009    2 Comments   Comments
  • avoid guitar center



    ok well after deciding to expand my ddrum amx kit by adding a kick drum.... .. i wanted the blue burst 22x20.... i call in they said it was in stock , , , being A SUNDAY they said it would ship tomorrow (monday)... so i called in monday night to confirm because i recieved no email.. they said what they always say.(yea there was a problem today in the warehouse). any ways they said it will be shipped out tuesday..LOL nope.. and they used they same thing about warehouse problems.. then wednesday around 3p.m. i get a BACKORDER NOTICE so i call tell them they've been telling me it will... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    sickofgc's Picture   sickofgc    1 Comments   Comments
  • Didnt give a damn



    I called the Guitar Center in Greensboro NC to see if they had a pedal my husband had asked for, for christmas...The first guy said its out of stock but the trucks here and im sure theres one on it, call back in a little while. The second guy, Chuck said oh yes we have the pedal but I cant find a power supply for it. Call back. The third call netted Chuck again, who said the same as the second call but he could order it. While I was on phone Chuck took all my info and placed my order. Forgetting to give me my total I called back and he promptly gave it to me, as I had paid extra shipping to... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    lecroy520's Picture   lecroy520    0 Comments   Comments


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