Guitar Center Complaint

Guitar Center Complaint

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Price Match guarantee not honored - Furman Power Conditioner PL-8C


I was in the market for a power conditioner and found one at GuitarCenter.com for $189. Found the same exact one (not a return, B-stock, or refurb) for 106 but temporarily out of stock. Contacted GC regarding the price match guarantee on their website. They responded stating that they wouldn't match the price since it was out of stock at MF, even though this is NOT mentioned on their website. There is a sizable list of exceptions to the guarantee on the site but out of stock items are not mentioned. They then had the audacity to state that even if they were to match, they'd knock a whole $0.75 off!!! I wrote to customer "service" regarding this and was contacted by a rep who asked me to call him so they could "make things right". I called, left a voicemail and was never called back. I then emailed the CEO, Mike Pratt to outline what had happened, ask why they don't honor their own guarantee, and asked at that point to have my account closed since I don't want to do business with GC anymore. I was subsequently ignored. I was then emailed from customer "service" again stating someone from management would be contacting me. Again, this never happened. Horrible service and false advertising!


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